• Return and Refund policy

Thank you for your purchase. We hope you are satisfied with your new mini computer. If, for any reason, you are not completely happy with your purchase, we are here to help.

The Return and Refund Processing Time, Estimated Refund Arrival Time: We will process your return request within 48 hours. The refund will be returned to the bank account through the original payment method within 7-15 days after approval.

1. Returns

1.1 Eligibility for Returns:

    • Products can be returned within 30 calendar days from the date you received it.
    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The item must be in the original packaging.
    • You must have the receipt or proof of purchase.

1.2 Non-Returnable Items

    • Gift cards
    • Downloadable software products
    • Custom-configured products or personalized items
    • Items that have been altered or repaired by anyone other than the original manufacturer or authorized repair services

2. Refunds

2.1 Processing Refunds:

    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment.
    • You will receive the credit within a certain number of days, depending on your card issuer’s policies.

2.2 Partial Refunds:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery

3. Shipping

3.1 Return Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item.
    • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3.2 Exchanged Shipping:

    • If you need to exchange it for the same item, send us an email at [[email protected]] and send your item to: [801,Building E4, Juyin Technology Industrial Park, Ganli 1st Road, Longgang District, Shenzhen, Guangdong, China 518000]
    • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

4. Contact Us

If you have any questions on how to return your item to us, contact us at:

Email: [email protected]

Phone: +86 13424363917

Address: 801,Building E4, Juyin Technology Industrial Park, Ganli 1st Road, Longgang District, Shenzhen, Guangdong, China 518000

By following the above guidelines, we ensure a fair and effective return and refund process for all our valued customers. Thank you for shopping with us!

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