INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes, you will receive the same product as shown in the picture. We ensure that the images accurately represent our products, and we are committed to delivering the quality and specifications depicted in the photos. If you have any specific concerns or customization requests, feel free to let us know, and we'll do our best to meet your expectations.
Where can I view my order data?
Log in at the top right, go to "My Account" > "Dashboard" > "Orders.
How can I return an item?
Right upper corner, log in, go to "My Account" > "Dashboard" > "Orders." Click the return button and fill in the relevant return information, or contact us directly, and we will assist you with the return process.
Will you restock items indicated as “out of stock?”
Yes, we will continue to produce items that are "out of stock." Please check regularly, or you can register for notifications to be informed when the items become available again.
Where will my order be shipped from?
We have shipping warehouses in multiple countries worldwide. Generally, we dispatch orders from the nearest facility. Alternatively, you can directly inquire with our customer service.
INFORMATION ABOUT US
